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Frequently Asked Questions

Welcome.

 
For easy navigation: Click on the FAQ topic heading or specific question no# or question to locate your answer.
 
 
 
  FAQ ON ORDERS:  
  Qns 1 - Why buy from Notti and Nice?  
  Qns 2 - How do I shop at Notti and Nice?  
  Qns 3 - How do I choose the right sized lingerie for myself or my partner?  
  FAQ ON PAYMENT:  
  Qns 4 - How can I make payment if I do not have a Paypal account or credit card?  
  Qns 4a - Are there any 'Currency Conversion Charges' when i pay through my credit card on Paypal?  
  FAQ ON DELIVERY:  
  Qns 5 - When will my order be shipped?  
  Qns 6 - How do I know that my package has been delivered?  
  Qns 7 - Do I pay for the postage?  
  Qns 8 - How long will the delivery take?  
  Qns 9 - What shall I do if I do not receive the items within 1 - 2 working days?  
  FAQ ON OVERSEAS ORDERS & PACKAGING:  
  Qns 10 - Will I be charged for overseas shipping? How am I billed for overseas shipping?  
  Qns 11 - How long will it take for the package to reach my country?  
  Qns 12 - How will the items be packed?  
  FAQ ON EXCHANGE & REFUNDS:  
  Qns 13 - Can I return or exchange my purchase?  
  FAQ ON LINGERIE GUIDE:  
  Qns 14 - Clueless? Get answers from our lingerie guide.  
  FAQ ON CARING INSTRUCTIONS:  
  Qns 15 - How do I care for my lingerie?  
 
 
  ANSWERS ON ORDERS:
  Qns 1 - Why buy from Notti and Nice?  
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Our excellent range of quality lingerie, at affordable prices, are specially designed for you to take control and create different moods for love.

You can shop with us anytime anywhere, 24/7, at your own comfort and privacy as long as you have an internet connection.

We also provide FREE delivery within Singapore.

 
       
  Qns 2 - How do I shop at Notti and Nice?  
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Our products are arranged by categories for easy browsing. You can view each outfit in detail by clicking on its photo (thumbnail) or by clicking on 'more details' link.

Just add products into your shopping cart as you shop. You may also remove the items or update the purchase quantities anytime by viewing your cart content.

Our user-friendly checkout process will walk you through the various steps to complete your purchase.
 
       
  Qns 3 - How do I choose the right sized lingerie for myself or my partner?  
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At Notti and Nice, you will find a selection of lingerie that will fit most customers as they are designed to be “One Size Fits Most”. One Size items usually fit S to L and are very stretchable. (See chart below for measurements).

All measurements in inches
Size
Bust
Cup
Waist
Hips
Dress Size
One Size
32 - 38
A - C
23 - 29
34 - 40
8 - 14

For lingerie with sizes, please see sizing chart.
 
       
  ANSWERS ON PAYMENT:  
  Qns 4 - How can I make payment if I do not have a Paypal account or credit card?  
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You can make payment via ATM transfer, Bank transfer or Cash/Cheque deposit to us.

Place your order via email to info@nottiandnice.com and we will provide you with our payment details upon receiving your order via an email invoice.

Items will only be delivered upon receipt of payment.
 
       
  Qns 4a - Are there any 'Currency Conversion Charges' when I pay through my credit card on Paypal?
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If you are paying through a Singapore issued credit card (VISA or Mastercard), no currency conversion charges will apply. Currency conversion charges will apply if your credit card's primary currency is not in Singapore Dollars (SGD).

Please note that currency conversion charges may apply for Singapore issued American Express credit cards (AMEX).

It is our understanding that all Paypal charges to AMEX credit cards have to be first converted to US Dollars (USD) before AMEX can convert it to your local currency at their prevailing exchange rates in order to bill you.

For more information please call Paypal Customer Service at (65)-6510-4650.

 
       
  ANSWERS ON DELIVERY:  
  Qns 5 - When will my order be shipped?  
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    Orders are posted within 1-2 working days upon confirmation of payment.  
       
  Qns 6 - How do I know that my package has been delivered?  
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    You will receive a receipt via email from us once we have posted your item/s.  
       
  Qns 7 - Do I pay for the postage?  
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We provide free delivery within Singapore with no minimum purchase! For registered postage, an additional S$ 2.24 fee is payable.
 
       
  Qns 8 - How long will the delivery take?  
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According to Singapore Post delivery standards, orders will be delivered to your mailbox within 1 or 2 working days for normal and registered post respectively. Terms and conditions apply.
 
       
  Qns 9 - What shall I do if I do not receive the items within 1 - 2 working days?  
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    Please allow 1 to 2 more days during peak seasons. Do send an email to us at
info@nottiandnice if you have not received your order by the 4th day.
 
       
  ANSWERS ON OVERSEAS ORDERS & PACKAGING:  
  Qns 10 - Will I be charged for overseas shipping? How am I billed for overseas shipping?  
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Yes, there will be a charge for overseas shipping. Please refer to the simple steps below for overseas shipping process:

1) When an overseas order is received, we will send an email with a list of the various postage/freight charges based on the weight of the items ordered and the delivery timeline.

2) State your postage/freight preference in reply to our email and check that the delivery address is correct.

3) You will receive an email invoice from us for overseas shipping charges in accordance to your shipping preference. You may pay with paypal or credit card, simply by clicking on the link provided in the email invoice.

4) Your orders will be shipped accordingly to your stated preference upon receipt of payment for postage/freight.

 
       
  Qns 11 - How long will it take for the package to reach my country?  
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    The delivery schedule depends on your shipping preference. Terms and conditions apply.  
       
  Qns 12 - How will the items be packed?  
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At Notti and nice, your privacy is our policy. All items will be packed in an opaque envelope with only the delivery address indicated on the envelope.

An opaque bubble-lined envelope will be provided as and when necessary.
 
       
  ANSWERS ON EXCHANGE & REFUNDS:  
  Qns 13 - Can I return or exchange my purchase?  
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We take great pride in our reputation for quality and excellent value. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange.

Returns may be acceptable based on manufacturer's defect or sizing problems.If you have a defect in material, quality or the garment was the incorrect size, you must notify us via email at info@nottiandnice.com within 5 days upon receiving items.

Read the 'Conditions for Exchange/Refunds' below for further details:

 
       
   

Conditions for Exchange/Refunds

All items must be new, clean and unworn with all tags attached. All items must be returned in original packaging.
No refund will be given if returned item has been worn or damaged.

Due to hygiene standards, we regret that we are unable to accept returns on the following:

1) items that are bundled with underwear (example: Baby doll with thong).

2) any garment containing a crotch cannot be returned once they have been removed from their package. They cannot be returned since they may have been tried on and/or worn.

3) panty garments and hosiery are not eligible for a refund under any circumstances except for product defects and then only for an exchange.

We cannot accept returns of hosiery that have been tried on, as they stretch to out to conform to your shape.

Sale items cannot be exchanged/refunded unless defective in workmanship.

The customer is responsible for the shipping charges and insurance of the items, as we cannot be responsible for returned packages that are lost in the mail.

The refund amount will be the value of the merchandise at the point of purchase (minus any discount) excluding handling and shipping charges. The refund amount will be transacted to you via internet bank transfer for Singapore customers.

For an exchange, please note that new handling and shipping charges will apply for replacement items. Exchange value will be the value of the merchandise at the point of purchase (minus any discount).

Should you have any other queries/request, please do not hesitate to contact us at info@nottiandnice.com

 
       
  ANSWERS ON LINGERIE GUIDE:  
  Qns 14 - Clueless? Get answers from our lingerie guide.  
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Refer to our lingerie guide below to assist you in your shopping.

Baby Doll - A short dress with a hem that ends just below the hip. A baby doll is longer than a crop top, but shorter than a chemise. It has no defined waist.

Boy Shorts - Garment or swimwear that has a close-fitting leg that reaches the top of the thigh.

Camisole or Cami - A fitted top with spaghetti straps that can be worn alone or as a layering piece.

Chemise - Usually a short night gown hemmed below the hip but above the knee. Held up by thin straps, the gown should fit snugly at the bust and upper torso and fall loosely and flow flatteringly past the hips.

G-String - A panty with a triangular front panel and minimal coverage in the back, usually a narrow band of fabric or elastic. The G-string gives a smart look with no panty-lines.

Teddy - A combination of a camisole and panty in one piece. Unlike a bodysuit, it is typically looser and more sheer, and may be designed to slip off from the shoulders, rather than to open at the crotch.

Thong - Comparable to a G-String, it is a panty with a triangular front and a petite rear panel. They add a 'mischievous' feeling when worn.

 
       
  ANSWERS ON CARING INSTRUCTIONS:  
  Qns 15 - How do I care for my lingerie?  
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Lingerie are delicates, keep them in shape by following the care instructions below:

1) Handwash Cold
Highly recommended for washing all fine lingerie especially those with underwire bust lines/ cups.

2) Machine Wash Cold
Do not wash your fine lingerie or those with underwire bust lines/cups in a washing machine. Always put your lingerie in a laundry bag before machine wash.We do not recommend machine wash.

3) Do not Bleach
Preserve the natural colour of your fabric by not using bleach.

4) Dry in Shade
Drying your lingerie in shade prevents fiber disintegration and fading.

5) Do not Tumble Dry
Do not tumble dry to keep your lingerie in good shape.

 
       
               

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